Find answers to frequently asked questions about GetStay
Search for hostels using our search filters, select your preferred hostel, choose your room type, and complete the booking process by making the payment. You'll receive instant confirmation via email.
Yes, you can cancel your booking according to the hostel's cancellation policy. Each hostel has its own policy, which is clearly displayed during the booking process.
We accept all major credit/debit cards, UPI, net banking, and popular digital wallets.
Click on the "Sign Up" button, enter your details, verify your email address, and you're ready to go!
Yes, we use industry-standard encryption to protect your personal and payment information.
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email.
Check-in and check-out times vary by hostel. You can find this information on each hostel's page.
Meal plans vary by hostel. Check the amenities section of each hostel listing for meal information.
Generally, you'll need a valid government ID and your booking confirmation. Some hostels may require additional documents.
Our support team is here to help you 24/7. Contact us anytime.