Terms and Conditions

1. Acceptance of Terms

By accessing and using GetStay's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Definitions

• "Service" refers to the GetStay platform and website
• "User" refers to anyone who uses our service
• "Hostel Partner" refers to property owners and managers who list their properties
• "Booking" refers to a confirmed reservation of accommodation

3. User Accounts

To use certain features of our Service, you must:

• Be at least 18 years old
• Register for an account with accurate information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

4. Booking and Payment Terms

4.1 Bookings

• All bookings are subject to availability
• Confirmation is sent after successful payment
• Booking details cannot be changed after confirmation

4.2 Payments

• All prices are in Indian Rupees (INR)
• Payment must be made through our approved payment methods
• Booking is not confirmed until payment is processed

4.3 Cancellations and Refunds

• Cancellation policies vary by property
• Refunds are processed according to the applicable policy
• Processing time for refunds may vary by payment method

5. User Responsibilities

Users agree to:

• Provide accurate information
• Comply with hostel rules and regulations
• Not engage in fraudulent activities
• Respect other residents and staff
• Maintain cleanliness and hygiene

6. Hostel Partner Responsibilities

Hostel Partners agree to:

• Provide accurate property information
• Maintain the quality of accommodations
• Honor confirmed bookings
• Comply with local laws and regulations
• Maintain proper licenses and permits

7. Intellectual Property

All content on the Service, including but not limited to text, graphics, logos, and software, is the property of GetStay and protected by intellectual property laws.

8. Limitation of Liability

GetStay is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or any accommodations booked through our platform.

9. Dispute Resolution

Any disputes arising from the use of our Service shall be resolved through:

• Direct negotiation
• Mediation
• Arbitration in Mumbai, India

10. Modifications to Terms

GetStay reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the Service constitutes acceptance of modified terms.